Member Experience Front Desk Host

WWM - We Work Management LLC; Chicago (IL); On-site; USD 54,443,000 - 57,308,000; Full time

Benefits offered by this job

PTO 20 days

Paid holidays 13

Sick time 80h

Parental leave 16 weeks

Healthcare benefits

401k

Life and AD&D insurance

Job summary

WeWork in Chicago is hiring a Front Desk Associate to be the welcoming face of our hospitality team. You will be the primary on-site contact for members and guests, manage daily front desk operations, and support the Community Management team at a chosen location.

The role emphasizes delivering exceptional guest experiences, strong communication, and the ability to multitask in a fast-paced environment. WeWork offers competitive benefits and a collaborative culture.

Qualifications

• Experience in hospitality, retail or customer service preferred.
• Strong verbal and written communication skills.
• Ability to work on-site at a WeWork location.

Responsibilities

• Greet members and guests warmly and serve as on-site contact.
• Cover front desk during business hours and manage check-ins.
• Assist with mail handling and package processing.
• Provide space orientation and information to first-time visitors.
• Maintain front desk appearance and organize space.
• Know and explain WeWork policies and procedures.

Skills

Hospitality

Customer service

Interpersonal skills

Multitasking

Team player

Communication skills

Basic computer skills

Face of the brand

Education

Secondary school certificate

Job description

WeWork in Chicago is hiring a Front Desk Associate to be the welcoming face of our hospitality team. You will be the primary on-site contact for members and guests, manage daily front desk operations, and support the Community Management team at a chosen location.

The role emphasizes delivering exceptional guest experiences, strong communication, and the ability to multitask in a fast-paced environment. WeWork offers competitive benefits and a collaborative culture.