Guest Experience Specialist — Front Desk

WeWork; Philadelphia (Philadelphia County); On-site; USD 54,443,000 - 57,308,000; Full time

Benefits offered by this job

20 days PTO

13 paid holidays

401k plan

Life and AD&D insurance

Job summary

WeWork in Philadelphia is seeking a Front Desk Associate to be the welcoming face of the Community Management team. You will greet members and guests, manage the front desk during business hours, handle mail and packages, and help ensure the space runs smoothly.

The role emphasizes member engagement, knowledge of WeWork services, and strong communication. Previous hospitality or customer service experience is preferred, and you will promote offerings while upholding WeWork values.

Qualifications

• In-person interactions energize you and you have outstanding interpersonal skills.
• You are the face of the brand with strong communication abilities.
• Experience in hospitality or customer service is preferred but not required.
• Able to multitask while prioritizing the member experience.

Responsibilities

• Greet members and guests at front desk.
• Manage front desk operations during business hours.
• Register and guide visiting guests per policies.
• Promote WeWork products and services to members.
• Maintain tidiness of the front desk area.
• Assist with mail and package handling.

Skills

People-person

Interpersonal skills

Brand ambassador

Multitasking

Hospitality experience

Verbal communication

Written communication

Computer literacy

Integrity & accountability

Team player

Education

Secondary school certificate

Job description

WeWork in Philadelphia is seeking a Front Desk Associate to be the welcoming face of the Community Management team. You will greet members and guests, manage the front desk during business hours, handle mail and packages, and help ensure the space runs smoothly.

The role emphasizes member engagement, knowledge of WeWork services, and strong communication. Previous hospitality or customer service experience is preferred, and you will promote offerings while upholding WeWork values.