Front Desk & Member Experience Specialist

WWM - We Work Management LLC; United States; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

20 days PTO

13 paid holidays

80 hours sick time

16 weeks parental leave

Healthcare benefits

401k plan

Life and AD&D insurance

Job summary

WeWork is hiring a Front Desk Associate to be the welcoming face of the Community Management team at a WeWork location in the United States. You’ll greet members and guests, manage check-ins, provide space tours, and help with mail and deliveries to keep the area organized and efficient.

You’ll engage with members to understand their needs, share WeWork services, and build relationships that enhance the community experience.

Qualifications

• Excellent interpersonal and communication skills.
• Experience in hospitality, retail or customer service preferred.
• Able to multitask while prioritizing member experience.
• Comfortable with basic computer systems.

Responsibilities

• Greet members and guests warmly and be the on-site contact.
• Manage front desk during business hours and register guests.
• Provide space orientation and local service recommendations.
• Handle mail, packages and maintain desk cleanliness.
• Answer questions and support member engagement and policies.

Skills

People person

Interpersonal skills

Brand ambassador

Multitasking

Team player

Written communication

Verbal communication

Computer skills

Tools

Guest policies familiarity

Job description

WeWork is hiring a Front Desk Associate to be the welcoming face of the Community Management team at a WeWork location in the United States. You’ll greet members and guests, manage check-ins, provide space tours, and help with mail and deliveries to keep the area organized and efficient.

You’ll engage with members to understand their needs, share WeWork services, and build relationships that enhance the community experience.