Community Host & Events Concierge

WeWork; Phoenix (AZ); On-site; USD 28,240 - 30,996; Full time

Job summary

WeWork is seeking a personable Community Associate to be the face of our space and support the Community Management team. You will manage the front desk, greet members, help with events, and oversee mail and building operations to ensure a welcoming, well-run environment.

Ideal candidates bring hospitality experience, strong communication, and a passion for entrepreneurial communities. This role emphasizes customer service, relationship-building, and cross-team collaboration in a fast-paced

Qualifications

• College graduate with a four-year degree preferred, but not required.
• 1+ years of hospitality experience.
• Customer service and/or sales experience a plus.
• Strong verbal and written communication skills.
• Outstanding interpersonal and multitasking skills.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Passion for entrepreneurial communities.
• Passion and understanding of WeWork's mission and values.

Responsibilities

• Cover the front desk during the building's set business hours and be an on-site point of contact.
• Greet members and guests with a warm and welcoming demeanor.
• Ensure all visiting guests are signed in per policy and sign-in via Welkio tablet.
• Learn member names to build relationships and personalize service.
• Anticipate member and guest needs and enhance their experience.
• Maintain up-to-date building forms (pet, filming, bike room, etc.).
• Keep front desk clean and organized and inform members of deliveries.
• Answer questions about policies, procedures, and building operations.
• Provide support for events and relationship-building activities.
• Manage mail, mailroom procedures, and keys; support package handling.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Education

Bachelor’s degree preferred

Tools

Basic computer skills

Job description

WeWork is seeking a personable Community Associate to be the face of our space and support the Community Management team. You will manage the front desk, greet members, help with events, and oversee mail and building operations to ensure a welcoming, well-run environment.

Ideal candidates bring hospitality experience, strong communication, and a passion for entrepreneurial communities. This role emphasizes customer service, relationship-building, and cross-team collaboration in a fast-paced