Guest Experience Front Desk Specialist

WWM - We Work Management LLC; Portland (OR); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Paid sick time

Paid parental leave

Eligibility to participate in 401(k)

Job summary

WeWork in Portland seeks a Front Desk Associate to be the welcoming face of our hospitality team. You will greet members and guests, learn their names, answer questions, and handle front desk operations including mail and packages in a fast-paced community setting.

This role supports the Community Management team, collaborates across groups, and promotes WeWork services. You will manage check-ins, orientations, and local recommendations while upholding WeWork values and delivering outstanding

Qualifications

• People-person with strong interpersonal skills.
• Experience in hospitality, retail, or customer service preferred.
• Excellent verbal and written communication.
• Able to multitask and prioritize member experience.
• Comfortable with basic computer systems.

Responsibilities

• Greet members and guests warmly at the front desk.
• Cover front desk during business hours; be on-site point of contact.
• Register and check-in guests per policies; orient first-time visitors.
• Issue and collect keys; maintain a clean, organized desk.
• Notify members about deliveries and packages.

Skills

Interpersonal skills

Customer service

Communication skills

Hospitality experience

Basic computer skills

Education

Secondary school certificate

Tools

Guest management system

Job description

WeWork in Portland seeks a Front Desk Associate to be the welcoming face of our hospitality team. You will greet members and guests, learn their names, answer questions, and handle front desk operations including mail and packages in a fast-paced community setting.

This role supports the Community Management team, collaborates across groups, and promotes WeWork services. You will manage check-ins, orientations, and local recommendations while upholding WeWork values and delivering outstanding