Member Experience Concierge

WWM - We Work Management LLC; United States; On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

20 days PTO

Paid holidays

Paid sick time 80h

Parental leave 16 weeks

Healthcare benefits

401k plan

Life and AD&D insurance

Job summary

WeWork is seeking a Front Desk Associate to be the welcoming heart of the community. You will greet members and guests, manage front desk operations, and support mail and packages throughout the day.

The role requires strong communication, a service orientation, and the ability to promote WeWork solutions on-site. As a member of the Community Management team, you will learn member names, answer questions knowledgeably, and help build relationships across diverse backgrounds.

Qualifications

• You are a people-person with outstanding interpersonal skills.
• You enjoy in-person interactions and are confident representing the brand.

Responsibilities

• Greet members and guests and maintain a welcoming front desk presence.
• Cover the front desk during business hours and assist on-site.
• Register guests and ensure adherence to guest policies.
• Provide orientation of spaces and information for first-time visitors.
• Issue and collect keys as needed and keep the area organized.
• Promote WeWork products and services to members and guests.
• Support mail and package handling and overall building operations.

Skills

People skills

Interpersonal skills

Customer service

Communication skills

Teamwork

Multitasking

Basic computer skills

Education

Secondary school certificate

Tools

WeWork systems

Job description

WeWork is seeking a Front Desk Associate to be the welcoming heart of the community. You will greet members and guests, manage front desk operations, and support mail and packages throughout the day.

The role requires strong communication, a service orientation, and the ability to promote WeWork solutions on-site. As a member of the Community Management team, you will learn member names, answer questions knowledgeably, and help build relationships across diverse backgrounds.