Member Experience & Front Desk Coordinator

Grenville Baker Boys & Girls Club; Locust Valley (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Grenville Baker Boys & Girls Club is looking for a Membership Services professional to manage the front desk and maintain a welcoming environment for families and staff. You will handle attendance, payments, and record-keeping while representing the club with professionalism and discretion.

You will interact with members and families daily, provide tours, and ensure all procedures are followed to support a safe, inclusive, and engaging club experience.

Qualifications

• Customer service experience preferred.
• Ability to handle payments accurately and provide receipts.
• Strong verbal and written communication skills.

Responsibilities

• Greet visitors and project a professional, positive image.
• Answer phone calls promptly and provide information courteously.
• Enter attendance data daily and provide tours to prospective families.
• Maintain confidentiality of member information and uphold club policies.
• Sign in all employees, volunteers and visitors and manage front desk records.

Job description

Grenville Baker Boys & Girls Club is looking for a Membership Services professional to manage the front desk and maintain a welcoming environment for families and staff. You will handle attendance, payments, and record-keeping while representing the club with professionalism and discretion.

You will interact with members and families daily, provide tours, and ensure all procedures are followed to support a safe, inclusive, and engaging club experience.