Member Services & Welcome Desk Coordinator

Boys and Girls Clubs of Boston; Boston (MA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Boys and Girls Clubs of Boston seeks a Membership Assistant to manage registration, renewals, and attendance while serving as a friendly point of contact for members, families, and visitors. You’ll maintain accurate records and provide information on programs and services in a welcoming environment.

Responsibilities include ensuring smooth sign-in, handling inquiries, and supporting orientation and family materials, with travel between BGCB sites as needed.

Qualifications

• High school diploma or GED required.
• At least one year of direct experience in customer service or related areas.
• Strong interpersonal, verbal, and written communication skills.
• Ability to use Microsoft Office and web-based systems.
• Discretion with confidential member information and CPR/First Aid certification.

Responsibilities

• Assist with member registration, enrollment and renewal processes.
• Monitor membership expiration dates and outreach for renewals.
• Support sign-in/sign-out procedures and attendance recording.
• Provide information about clubhouse programs and services.
• Welcome members and visitors; direct inquiries and take messages as needed.
• Collaborate with clubhouse staff to support services and events.

Skills

Customer service

Reception

Data entry

Microsoft Office

Communication skills

Multitasking

Confidentiality

Education

High school diploma or GED

Associate's or bachelor's degree

CPR/First Aid certification

Job description

Boys and Girls Clubs of Boston seeks a Membership Assistant to manage registration, renewals, and attendance while serving as a friendly point of contact for members, families, and visitors. You’ll maintain accurate records and provide information on programs and services in a welcoming environment.

Responsibilities include ensuring smooth sign-in, handling inquiries, and supporting orientation and family materials, with travel between BGCB sites as needed.