Guest Experience Associate – Front Desk & Membership

Equinox; Summit (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Complimentary Club membership

Industry leading commission options

Job summary

Equinox Group is seeking energetic Front Desk Associates to welcome members and guests, answer inquiries, and maintain smooth front-desk operations at our Summit, NJ location. The role emphasizes top-tier customer service and proactive support for members and staff.

Candidates should be reliable, professional, and enthusiastic about health and fitness, with strong communication skills for in-person, email, and phone interactions.

Qualifications

• Reliable, professional, computer literate, energetic, and friendly.
• Preferably interested in health, fitness and/or sports.
• Must be friendly, vibrant, and outgoing.
• Must be able to effectively communicate in person, via email, and via phone.

Responsibilities

• Professionally greet members and guests
• Answer phones professionally
• Respond to member questions, concerns and discrepancies
• Update members’ accounts if needed
• Maintain an orderly and clean work area
• Ability to work opening/closing/mid-day shifts
• Ability to tour members
• Provide the highest level of customer service to members, prospective members, and guests
• Aid other departments with other related tasks

Skills

Greet members

Phone etiquette

Customer service

Communication

Job description

Equinox Group is seeking energetic Front Desk Associates to welcome members and guests, answer inquiries, and maintain smooth front-desk operations at our Summit, NJ location. The role emphasizes top-tier customer service and proactive support for members and staff.

Candidates should be reliable, professional, and enthusiastic about health and fitness, with strong communication skills for in-person, email, and phone interactions.