Member Experience & Front Desk Associate

Planet Fitness; East Hanover (NJ); On-site; USD 23,000 - 26,000; Full time

Job summary

Planet Fitness in East Hanover, NJ is seeking a Member Services Representative to deliver a high level of customer service to members and guests at the front desk. You will greet visitors, assist with inquiries, check in members, and provide club tours to prospective members.

The role requires strong communication, reliability, and a proactive approach to problem-solving within a busy gym environment. You will support daily operations and maintain a clean, welcoming facility for all guests.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.
• Strong communication skills.
• Ability to work well in a team environment.
• Willingness to learn and adapt.
• Problem-solving mindset.
• Ability to follow instructions and complete tasks independently.

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with a variety of questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point-of-sale system.
• Utilize POS system to assist with new memberships and existing membership questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re-racking weights.
• Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.
• Frequent restroom/locker room cleaning and stocking.
• Complete company assigned trainings and additional learning as directed.

Skills

Customer Service experience

Basic computer proficiency

Punctuality

Communication skills

Teamwork

Willingness to learn

Problem-solving

Follow instructions

Job description

Planet Fitness in East Hanover, NJ is seeking a Member Services Representative to deliver a high level of customer service to members and guests at the front desk. You will greet visitors, assist with inquiries, check in members, and provide club tours to prospective members.

The role requires strong communication, reliability, and a proactive approach to problem-solving within a busy gym environment. You will support daily operations and maintain a clean, welcoming facility for all guests.