Member Experience & Front Desk Associate

Planet Fitness; Peters (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness is seeking a friendly Member Services Representative to welcome members and guests, answer questions, and help create a welcoming, Judgement Free zone. You will greet visitors, assist with check-ins, tours, and inquiries, and support daily operations at the front desk.

The role emphasizes strong communication, reliability, teamwork, and a willingness to learn. Responsibilities include handling phones, processing memberships, coaching new members, and maintaining a clean, organized

Qualifications

• Customer Service experience preferred
• Basic computer proficiency and strong attention to detail
• Consistent punctuality and reliability
• Strong communication skills
• Ability to work well in a team environment
• Willingness to learn and adapt
• Problem-solving mindset
• Ability to follow instructions and complete tasks independently

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with a variety of questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point-of-sale system.
• Utilize POS system to assist with new memberships and existing membership questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re-racking weights.
• Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.
• Frequent restroom/locker room cleaning and stocking.
• Complete company assigned trainings and additional learning as directed

Skills

Customer service

Computer skills

Attention to detail

Punctuality

Team player

Communication skills

Problem solving

Independence

Tools

POS system

Job description

Planet Fitness is seeking a friendly Member Services Representative to welcome members and guests, answer questions, and help create a welcoming, Judgement Free zone. You will greet visitors, assist with check-ins, tours, and inquiries, and support daily operations at the front desk.

The role emphasizes strong communication, reliability, teamwork, and a willingness to learn. Responsibilities include handling phones, processing memberships, coaching new members, and maintaining a clean, organized