Member Experience & Fitness Team Lead

Salvation Army; Memphis (TN); On-site; USD 19,000 - 30,000; Full time

Job summary

The Salvation Army Kroc Center is seeking a Kroc Specialist in Memphis to drive member acquisition and enrich the experience in Membership, Recreation and Fitness. This role leads Kroc Associates and contributes to a welcoming, safe environment where families learn, grow and thrive.

Responsibilities include excellent service, check-ins via CCMS, handling cash, and upholding center policies while participating in meetings and trainings to support center goals.

Qualifications

• Must be at least 18 years old.
• High School diploma or GED required.
• 2-4 years in customer relations and leading fitness/recreational activities.
• Certified Personal Trainer or Group Fitness Instructor preferred, or equivalent experience.
• Certifications: Safe From Harm, Blood Borne Pathogens; CPR/First Aid/AED within 30 days.

Responsibilities

• Provide excellent customer service and experience to members, guests and colleagues.
• Warmly greet people and be helpful to members and visitors.
• Listen and offer thoughtful solutions to needs and questions.
• Maintain a clean, organized environment throughout the building.
• Answer calls professionally and address needs with kindness.
• Uphold Kroc Center policies for a safe, family-friendly environment.
• Operate CCMS/RMS for transactions and check-ins according to policy.
• Handle cash transactions ethically and accurately.
• Attend department and center meetings and trainings.

Skills

Customer service

Leadership

Communication

Cash handling

Education

High School diploma or GED

Tools

CCMS/RMS

Job description

The Salvation Army Kroc Center is seeking a Kroc Specialist in Memphis to drive member acquisition and enrich the experience in Membership, Recreation and Fitness. This role leads Kroc Associates and contributes to a welcoming, safe environment where families learn, grow and thrive.

Responsibilities include excellent service, check-ins via CCMS, handling cash, and upholding center policies while participating in meetings and trainings to support center goals.