Member Experience & Fitness Lead

Salvation Army; Memphis (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Veterans

Disabled

Job summary

The Salvation Army's Kroc Center in Memphis is seeking a Kroc Specialist to drive member acquisition and enhance the experience in Membership, Recreation and Fitness. You will lead Kroc Associates in a Team Lead capacity, while providing a welcoming, safe environment for families to learn and thrive.

Responsibilities include delivering excellent service, greeting guests, processing CCMS/RMS transactions, and upholding center policies.

Qualifications

• Must be at least 18 years old.
• High School diploma or GED required.
• 2–4 years’ experience in customer relations and leading fitness and/or recreational activities.
• Certifications: Safe From Harm, Blood Borne Pathogens; CPR/First Aid/AED within 30 days of employment.

Responsibilities

• Provide excellent customer service and experience to members, guests, and colleagues.
• Greet people warmly and be helpful to members, guests, and colleagues.
• Listen and offer thoughtful solutions; maintain a clean, safe environment.
• Answer calls professionally and process transactions via CCMS/RMS.
• Uphold center policies; check-in members; handle cash ethically.
• Attend department and center meetings and trainings.

Skills

Customer service

Team leadership

Communication

Fitness instruction

Education

High School diploma or GED

Tools

CCMS/RMS software

Job description

The Salvation Army's Kroc Center in Memphis is seeking a Kroc Specialist to drive member acquisition and enhance the experience in Membership, Recreation and Fitness. You will lead Kroc Associates in a Team Lead capacity, while providing a welcoming, safe environment for families to learn and thrive.

Responsibilities include delivering excellent service, greeting guests, processing CCMS/RMS transactions, and upholding center policies.