Member Experience & Fitness Sales Ambassador

Orange Theory Fitness; Plano, Frisco (TX, TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Paycom - ATS seeks a proactive Member Ambassador for West Plano, TX to support front-of-house studio operations and drive sales of memberships, packages and retail while delivering top-notch guest service.

Responsibilities include greeting guests, processing transactions, onboarding clients, and collaborating with the Fitness Team to ensure smooth operations. A passion for health and fitness, strong communication, and willingness to work evenings/weekends are essential.

Qualifications

• Excellent interpersonal and customer service skills.
• Solid verbal and written communication skills.
• Detail-oriented and organized; able to multi-task in a fast-paced environment.
• Proficient in MS Office and basic computer software.
• Able to work in an Orange Team environment.
• Flexible schedule including evenings and weekends.
• Passion for health and fitness and helping others succeed.
• Desire for continuous learning and career growth.

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
• Maintains an organized and clean lobby/front desk area.
• Processes accurate cash and credit card transactions.
• Delivers timely follow up and follow through activities with all prospective clients.
• Responds to member requests, inquiries and concerns with a sense of urgency.
• Troubleshoots and solves technical issues successfully.
• Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
• Works closely with Fitness Team to ensure that processes are fulfilled.
• Demonstrates a friendly, positive attitude and passion for OTF as a business.
• Models and supports OTFs values and culture.
• Other duties as assigned by supervisor.

Skills

Interpersonal skills

Customer service

Verbal communication

Written communication

Organization

Multi-tasking

MS Office basics

Flexible schedule

Health & fitness passion

Education

High School Diploma

Sales experience

Tools

MS Office

Job description

Paycom - ATS seeks a proactive Member Ambassador for West Plano, TX to support front-of-house studio operations and drive sales of memberships, packages and retail while delivering top-notch guest service.

Responsibilities include greeting guests, processing transactions, onboarding clients, and collaborating with the Fitness Team to ensure smooth operations. A passion for health and fitness, strong communication, and willingness to work evenings/weekends are essential.