Member Ambassador WEEKDAY OPENING 4:15am-12pm with Weekend Availability

Orange Theory Fitness; Plano, Frisco (TX, TX); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

Orange Theory Fitness in West Plano, TX is seeking a Member Ambassador to support front-of-house operations, greet members, handle inquiries, and drive sales of memberships, packages and retail. The role requires excellent customer service, strong communication skills, and a passion for fitness.

You will work toward daily and monthly sales goals, manage referrals, process cash/credit transactions, and onboard clients using intake forms and FP agreements.

Qualifikationen

• High School Diploma required.
• Previous sales experience preferred in quota-driven environments.
• Excellent interpersonal and customer service skills.
• Detail-oriented and highly organized with multitasking ability.
• Passion for health and fitness and helping others succeed.

Aufgaben

• Achieve daily, weekly, and monthly sales goals.
• Maintain an effective referral program.
• Handle cash and credit card transactions accurately.
• Lead studio previews with prospects and members.
• Greet members and guests at the front desk with enthusiasm.
• Onboard clients using intake forms and FP agreements.

Kenntnisse

Interpersonal skills

Customer service

Verbal communication

Written communication

Detail oriented

Multi-tasking

Problem solving

MS Office

Internet

Team player

Flexible schedule

Fitness passion

Ausbildung

High School Diploma

Tools

MS Office

Internet

Basic computer software

Jobbeschreibung

Job Details: Job Location: West Plano - Plano, TX 75093, Job Shift: Opening, Member Ambassadors assist in running all "front of house fitness studio operations. Ideal candidates hold a passion for fitness, have strong customer service skills, and have basic sales experience. The Member Ambassador is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
• Maintains an organized and clean lobby/front desk area.
• Processes accurate cash and credit card transactions.
• Delivers timely follow up and follow through activities with all prospective clients.
• Responds to member requests, inquiries and concerns with a sense of urgency.
• Troubleshoots and solves technical issues successfully.
• Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
• Works closely with Fitness Team to ensure that processes are fulfilled.
• Demonstrates a friendly, positive attitude and passion for OTF as a business.
• Models and supports OTFs values and culture.
• Other duties as assigned by supervisor.

Qualifications:

• Excellent interpersonal and customer service skills
• Solid verbal and written communication skills
• Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment
• Ability to identify, analyze, and develop solutions to problems
• Functional computer skills required MS Office basic programs (word, excel), Internet, Basic computer program software use
• Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, its an attitude)
• Must have the ability to work a flexible schedule, including evenings and/or weekends
• Passion for health and fitness and helping others succeed
• Must possess a passion for continuous learning and a strong desire for career growth

EDUCATIONAL QUALIFICATIONS

• High School Diploma required
• Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)