Member Ambassador Weekday Opening 4:15a-11am/Weekend Availability

Paycom - ATS; Plano, Frisco (TX, TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Orange Theory Fitness in West Plano, TX is seeking a Member Ambassador to support front-of-house operations and deliver outstanding customer service. The role focuses on driving memberships and package sales, managing the lobby, and welcoming guests with energy and enthusiasm.

Responsibilities include handling checkouts, onboarding clients, and following up with prospects while collaborating with the Fitness Team to ensure smooth processes.

Qualifications

• High School Diploma required.
• Experience in sales, with quota bearing structure preferred.
• Excellent customer service and communication skills.
• Ability to multi-task in a fast-paced environment.
• Willingness to learn and grow in a fitness-focused role.

Responsibilities

• Achieve daily, weekly and monthly sales and membership goals.
• Establish and maintain an effective referral program.
• Maintain accurate records using established sales systems.
• Conduct telephone inquiries and follow-up calls with customers.
• Lead studio previews with prospects and/or program holders.
• Greet members and guests warmly to create a positive entrance into the studio.
• Keep lobby/front desk organized and clean.
• Process cash and credit card transactions accurately.
• Provide timely follow-up with prospective clients.
• Respond to member inquiries with urgency.
• Troubleshoot basic technical issues.
• Onboard new clients using intake forms and agreements.
• Collaborate with Fitness Team to ensure proper processes.

Skills

Interpersonal skills

Customer service

Verbal and written communication

Organization/detail-oriented

Problem solving

MS Office basics

Team environment

Flexible schedule

Health and fitness passion

Career growth mindset

Education

High School Diploma

Tools

MS Office

Job description

Job Details:

Job Location: West Plano - Plano, TX 75093, Job Shift: Opening, Member Ambassadors assist in running all "front of house fitness studio operations. Ideal candidates hold a passion for fitness, have strong customer service skills, and have basic sales experience. The Member Ambassador is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
• Maintains an organized and clean lobby/front desk area.
• Processes accurate cash and credit card transactions.
• Delivers timely follow up and follow through activities with all prospective clients.
• Responds to member requests, inquiries and concerns with a sense of urgency.
• Troubleshoots and solves technical issues successfully.
• Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
• Works closely with Fitness Team to ensure that processes are fulfilled.
• Demonstrates a friendly, positive attitude and passion for OTF as a business.
• Models and supports OTFs values and culture.
• Other duties as assigned by supervisor.

Qualifications:

REQUIRED SKILLS & QUALIFICATIONS

• Excellent interpersonal and customer service skills
• Solid verbal and written communication skills
• Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment
• Ability to identify, analyze, and develop solutions to problems
• Functional computer skills required MS Office basic programs (word, excel), Internet, Basic computer program software use
• Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, its an attitude)
• Must have the ability to work a flexible schedule, including evenings and/or weekends
• Passion for health and fitness and helping others succeed
• Must possess a passion for continuous learning and a strong desire for career growth

EDUCATIONAL QUALIFICATIONS

• High School Diploma required
• Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)