Member Experience & Financial Wellness Specialist

Members Cooperative Credit Union; Cloquet (MN); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Job summary

Members Cooperative Credit Union in Cloquet, MN is seeking an Engagement Specialist (Teller) to be the friendly first point of contact for members. You will process a variety of transactions, educate members on financial options, and drive service and sales goals while upholding credit union values.

You will work 37-40 hours per week with a schedule Monday through Friday and occasional Saturdays, earning $18–$19 per hour and enjoying benefits and growth opportunities in a community-focused

Qualifications

• Minimum of two years of experience in a customer service/sales focused role.
• Previous financial experience preferred.
• Cash handling experience.
• Ability to communicate clearly and professionally, both verbally and in writing, with individuals at all levels of financial understanding.
• Ability to coordinate multiple projects and conflicting priorities to provide outstanding member experience.
• Comfortable with continuous interactions with the public throughout the workday.
• Experience in, and comfortable with, deescalating issues with upset members.

Responsibilities

• Serve as the primary point of contact for members, delivering an exceptional experience with every interaction.
• Process a variety of financial transactions accurately and efficiently, including deposits, withdrawals, payments, and transfers.
• Maintain comprehensive knowledge of credit union products and services; educate members on options that support their financial goals.
• Meet or exceed sales and service goals through active engagement and relationship-building.
• Promote financial wellness by providing guidance and resources to help members achieve financial success.
• Promote the credit union's values through professional representation and active participation in community engagement efforts.

Skills

Customer service

Sales focus

Cash handling

Communication

Deescalation

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, PowerPoint, Outlook)

Job description

Members Cooperative Credit Union in Cloquet, MN is seeking an Engagement Specialist (Teller) to be the friendly first point of contact for members. You will process a variety of transactions, educate members on financial options, and drive service and sales goals while upholding credit union values.

You will work 37-40 hours per week with a schedule Monday through Friday and occasional Saturdays, earning $18–$19 per hour and enjoying benefits and growth opportunities in a community-focused