Member Experience & Financial Solutions Teller

ADP, Inc.; North Branch (MN); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Health Savings Account and Flexible-Sp

Flexible Spending Account options

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Life insurance and disability

Voluntary benefits

Paid parental leave

Profit-sharing bonus

Job summary

Members Cooperative Credit Union is seeking an Engagement Specialist (Teller) in North Branch, MN. The role focuses on delivering an exceptional member experience, building relationships, and identifying members' financial needs while processing various transactions.

Two years in customer service or sales, cash handling accuracy, and proficient MS Office skills are required. The schedule is Mon-Fri with some Saturday shifts; pay is hourly, with benefits including health plans and a 401(k).

Qualifications

• High school diploma or equivalent.
• Minimum of two years of experience in a customer service or sales-focused role; financial institution experience preferred.
• Experience handling cash accurately and efficiently.
• Intermediate to advanced user level experience with Microsoft Office suite including Word, PowerPoint, and Outlook.
• Strong verbal and written communication skills, with the ability to explain financial products and services to individuals with varying levels of financial knowledge.
• Ability to manage multiple priorities, balance competing demands, and deliver an exceptional member experience during every transaction.
• Comfortable interacting with members and the public throughout the workday in a fast-paced environment.
• Skilled in resolving member concerns and de-escalating challenging situations with professionalism, empathy, and sound judgment.

Responsibilities

• Serve as the primary point of contact for members, delivering an exceptional experience with every interaction.
• Process a variety of financial transactions accurately and efficiently, including deposits, withdrawals, payments, and transfers while ensuring compliance with credit union policies and procedures.
• Leverage in-depth knowledge of credit union products and services to educate members and recommend solutions that support their financial goals and overall well-being.
• Meet or exceed sales and service goals through active engagement and relationship-building.
• Support members' financial success by providing personalized guidance, financial education, and access to relevant resources and solutions.
• Represent the credit union professionally within the community, promoting its values through outreach activities, community events, and member engagement efforts.

Skills

Customer service

Sales

Cash handling

Verbal and written communication

Multi-tasking

Microsoft Office

Education

High school diploma

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Excel

Job description

Members Cooperative Credit Union is seeking an Engagement Specialist (Teller) in North Branch, MN. The role focuses on delivering an exceptional member experience, building relationships, and identifying members' financial needs while processing various transactions.

Two years in customer service or sales, cash handling accuracy, and proficient MS Office skills are required. The schedule is Mon-Fri with some Saturday shifts; pay is hourly, with benefits including health plans and a 401(k).