Member Experience Specialist

Members-Cooperative-Credit-Union-; Oakwood Court (MN); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

401(k) with company match

Paid time off

Paid holidays

Tuition reimbursement

Discretionary profit-sharing bonus

Job summary

Members Cooperative Credit Union in North Branch, MN, seeks an Engagement Specialist (Teller) to be the first point of contact for members, delivering an exceptional experience and helping them meet financial goals.

This full-time clerical role processes transactions accurately, educates members on products, and supports community engagement. Starting pay is $18–$19 per hour with benefits including health, dental, vision, 401(k) and paid time off.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of experience in a customer service or sales-focused role; financial institution experience preferred.
• Experience handling cash accurately and efficiently.
• Intermediate to advanced user level experience with Microsoft Office suite including Word, PowerPoint, and Outlook.
• Strong verbal and written communication skills, with the ability to explain financial products and services to individuals with varying levels of financial knowledge
• Ability to manage multiple priorities, balance competing demands, and deliver an exceptional member experience during every transaction
• Comfortable interacting with members and the public throughout the workday in a fast-paced environment
• Skilled in resolving member concerns and de-escalating challenging situations with professionalism, empathy, and sound judgment.

Responsibilities

• Serve as the primary point of contact for members, delivering an exceptional experience with every interaction.
• Process a variety of financial transactions accurately and efficiently, including deposits, withdrawals, payments, and transfers while ensuring compliance with credit union policies and procedures
• Leverage in-depth knowledge of credit union products and services to educate members and recommend solutions that support their financial goals and overall well-being.
• Meet or exceed sales and service goals through active engagement and relationship-building.
• Support members' financial success by providing personalized guidance, financial education, and access to relevant resources and solutions.
• Represent the credit union professionally within the community, promoting its values through outreach activities, community events, and member engagement efforts.

Skills

Customer service

Cash handling

Verbal & written communication

Multi-tasking

Sales support

Education

High school diploma or equivalent

Tools

Microsoft Office suite

Job description

Members Cooperative Credit Union in North Branch, MN, seeks an Engagement Specialist (Teller) to be the first point of contact for members, delivering an exceptional experience and helping them meet financial goals.

This full-time clerical role processes transactions accurately, educates members on products, and supports community engagement. Starting pay is $18–$19 per hour with benefits including health, dental, vision, 401(k) and paid time off.