Member Experience & Engagement Specialist

YMCA of the Cedar Rapids Metro Area; Whispering Hills Golf Estates (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

YMCA of the Cedar Rapids Metro Area is seeking a Member Engagement Representative to welcome guests, guide onboarding, and connect members to programs that support their personal goals. You will help drive membership growth through proactive engagement and quality service.

The role focuses on consisent access control, cause-driven tours, and a positive onboarding experience to foster a strong sense of belonging from day one.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in sales, customer service or relationship management.
• Experience with CRM or membership management software is a plus.
• Strong interpersonal and communication skills.
• Ability to engage with diverse communities in a positive, approachable manner.

Responsibilities

• Greet members and guests, ensure check-in follows YMCA policies.
• Engage members with friendly, solution-oriented support connected to programs.
• Onboard new members and connect them to programs that meet goals.
• Promote engagement across wellness, aquatics, youth and community programs.
• Meet sales metrics related to membership acquisition and retention.
• Attend trainings and maintain certifications as required.
• Escalate issues to supervisor when needed.

Skills

Sales experience

Customer service

CRM experience

Interpersonal skills

Communication skills

Data entry

Tools

CRM software

Job description

YMCA of the Cedar Rapids Metro Area is seeking a Member Engagement Representative to welcome guests, guide onboarding, and connect members to programs that support their personal goals. You will help drive membership growth through proactive engagement and quality service.

The role focuses on consisent access control, cause-driven tours, and a positive onboarding experience to foster a strong sense of belonging from day one.