Member Experience & Engagement Specialist

YMCA of the Iowa Mississippi Valley; Le Claire (IA); On-site; USD 14,000 - 20,000; Full time

Benefits offered by this job

Free individual YMCA membership

Discounts on programs

Child Care discount 25%

Summer Camp discounts

Free Employee Assistance Program (EAP)

Y Retirement Fund: 12%

403B savings account through Y

Tuition Assistance

Competitive Wages

Flexible Schedules

Career Development

Job summary

The YMCA of the Iowa Mississippi Valley is seeking a friendly Member Services Representative to welcome members and guests, answer questions, and guide tours to help them choose memberships and programs.

You will use our operations software for check-ins, registrations, and payments, while staying informed about all programs and services. The role requires 18+ years, ability to stand 4 hours, and a commitment to the Y values.

Qualifications

• Must provide exemplary customer service to members, callers and visitors.
• Ability to welcome guests with a warm smile and use names.
• willingness to learn YMCA programs and services.

Responsibilities

• Welcoming members and guests with a warm smile and using their names.
• Asking questions, listening actively, and giving facility tours.
• Building relationships with members and fostering YMCA community.
• Using operations software for member check-ins, registrations and payments.
• Staying knowledgeable about YMCA programs and services and addressing concerns promptly.

Skills

Customer service

Active listening

Relationship building

Communication

Job description

The YMCA of the Iowa Mississippi Valley is seeking a friendly Member Services Representative to welcome members and guests, answer questions, and guide tours to help them choose memberships and programs.

You will use our operations software for check-ins, registrations, and payments, while staying informed about all programs and services. The role requires 18+ years, ability to stand 4 hours, and a commitment to the Y values.