Member Experience & Engagement Specialist

YMCA of the Cedar Rapids Metro Area; Albany (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

YMCA of the East Bay is hiring for a dynamic Membership Team member to deliver exceptional service to members, guests, and participants. You will promote memberships and programs, respond to member needs, and help maintain a welcoming lobby area with a focus on retention and community engagement.

The role requires strong communication and problem-solving skills, experience in customer service or sales, and CPR/First Aid certification within 30 days of hire.

Qualifications

• 1 year of customer service or sales experience.
• Strong relationship-building and problem-solving skills.
• Proficient with Outlook and basic computer programs.
• Ability to relate effectively to diverse groups of people from all social and economic segments.

Responsibilities

• Provide excellent service to members, guests, and program participants, contributing to member retention.
• Conduct interviews and tours, promote memberships and programs, and complete documentation and data entry for sales.
• Handle monetary transactions according to protocol.
• Build relationships with members and help connect them with the YMCA.
• Resolve membership concerns and inform supervisor of issues.
• Apply YMCA policies and protocols for member services or emergencies.
• May hand out locker keys and towels; monitor locker rooms as required.
• Perform other duties as assigned.

Skills

Customer service

Sales

Communication

Problem-solving

Diversity awareness

Education

CPR/First Aid Certification

Tools

Microsoft Outlook

Job description

YMCA of the East Bay is hiring for a dynamic Membership Team member to deliver exceptional service to members, guests, and participants. You will promote memberships and programs, respond to member needs, and help maintain a welcoming lobby area with a focus on retention and community engagement.

The role requires strong communication and problem-solving skills, experience in customer service or sales, and CPR/First Aid certification within 30 days of hire.