Member Services Specialist – Fitness & Community Hub

YMCA; San Pablo (CA); On-site; USD 22,000 - 28,000; Full time

Job summary

YMCA of the East Bay is seeking a member services team member for our San Pablo fitness locations. You will deliver excellent service to members and guests, promote memberships and programs, and help keep the lobby organized.

Responsibilities include conducting tours, handling sales paperwork and transactions, resolving member concerns, and supporting a welcoming, safe environment. CPR/AED and First Aid certifications are required within 30 days of hire.

Qualifications

• 1 year of experience in serving customers, sales or related field.
• Excellent relationship building and problem-solving skills.
• Proficiency in Microsoft Outlook and other computer programs necessary to perform the duties of the job.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Certifications required within 30 days of hire: CPR/AED and First Aid.

Responsibilities

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships and completes appropriate documentation, paperwork and data entry for sales; handles all monetary transactions according to protocol.
• Builds exceptional relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies YMCA policies and protocols dealing with member services or any emergencies.
• May hand out locker keys and towels; may monitor the locker rooms as required.

Skills

Customer service

Relationship building

Problem solving

Outlook

Communication

Tools

Microsoft Outlook

Job description

YMCA of the East Bay is seeking a member services team member for our San Pablo fitness locations. You will deliver excellent service to members and guests, promote memberships and programs, and help keep the lobby organized.

Responsibilities include conducting tours, handling sales paperwork and transactions, resolving member concerns, and supporting a welcoming, safe environment. CPR/AED and First Aid certifications are required within 30 days of hire.