Part-Time Membership Specialist | Help Members Thrive

YMCA of the East Bay; Berkeley (CA); Presencial; USD 25.000 - 36.000; A tiempo parcial

Descripción de la vacante

YMCA of the East Bay is seeking a Part-Time Member Services Representative to support the membership team at our Berkeley fitness branch. The role focuses on providing excellent service, promoting memberships, and maintaining a welcoming lobby environment.

The position requires at least 1 year of customer-facing experience, strong relationship-building skills, and proficiency with Outlook and basic data entry tasks. CPR/AED and First Aid certifications within 30 days of hire are required.

Formación

• 1 year of experience in serving customers, sales or related field.
• Excellent relationship building and problem-solving skills.
• Proficiency in Microsoft Outlook and other computer programs necessary to perform the duties of the job.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Certifications required within 30 days of hire: CPR/AED and First Aid.

Responsabilidades

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships and completes appropriate documentation, paperwork and data entry for sales; handles all monetary transactions according to protocol.
• Builds exceptional relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies YMCA policies and protocols dealing with member services or any emergencies.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Performs other duties as assigned.

Conocimientos

Customer service

Sales

Relationship building

Problem solving

Diversity awareness

Herramientas

Microsoft Outlook

Descripción del empleo

YMCA of the East Bay is seeking a Part-Time Member Services Representative to support the membership team at our Berkeley fitness branch. The role focuses on providing excellent service, promoting memberships, and maintaining a welcoming lobby environment.

The position requires at least 1 year of customer-facing experience, strong relationship-building skills, and proficiency with Outlook and basic data entry tasks. CPR/AED and First Aid certifications within 30 days of hire are required.