Member Services Representative

YMCA of the Cedar Rapids Metro Area; Albany (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

YMCA of the East Bay is hiring for a dynamic Membership Team member to deliver exceptional service to members, guests, and participants. You will promote memberships and programs, respond to member needs, and help maintain a welcoming lobby area with a focus on retention and community engagement.

The role requires strong communication and problem-solving skills, experience in customer service or sales, and CPR/First Aid certification within 30 days of hire.

Qualifications

• 1 year of customer service or sales experience.
• Strong relationship-building and problem-solving skills.
• Proficient with Outlook and basic computer programs.
• Ability to relate effectively to diverse groups of people from all social and economic segments.

Responsibilities

• Provide excellent service to members, guests, and program participants, contributing to member retention.
• Conduct interviews and tours, promote memberships and programs, and complete documentation and data entry for sales.
• Handle monetary transactions according to protocol.
• Build relationships with members and help connect them with the YMCA.
• Resolve membership concerns and inform supervisor of issues.
• Apply YMCA policies and protocols for member services or emergencies.
• May hand out locker keys and towels; monitor locker rooms as required.
• Perform other duties as assigned.

Skills

Customer service

Sales

Communication

Problem-solving

Diversity awareness

Education

CPR/First Aid Certification

Tools

Microsoft Outlook

Job description

We are seeking staff for our dynamic fitness branch membership team! Our fitness centers are community hubs where people of all ages and abilities can find group classes, swimming, fitness coaching, new equipment, and more. Our membership team supports and responds to member needs, promotes membership and programs, and provides excellent service to everyone who walks through our doors.

POSITION SUMMARY:

These general functions will be carried out in keeping with the Goals, Policies and Mission of the YMCA of the East Bay. Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.

ESSENTIAL FUNCTIONS:

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships and completes appropriate documentation, paperwork and data entry for sales; handles all monetary transactions according to protocol.
• Builds exceptional relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies YMCA policies and protocols dealing with member services or any emergencies.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Performs other duties as assigned.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device
• The employee frequently is required to sit and reach and must be able to move around the work environment
• The employee must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
• The noise level in the work environment is usually moderate

QUALIFICATIONS:

• 1 year of experience in serving customers, sales or related field
• Excellent relationship building and problem-solving skills
• Proficiency in Microsoft Outlook and other computer programs necessary to perform the duties of the job
• Ability to relate effectively to diverse groups of people from all social and economic
• segments of the community
• Certifications required within 30 days of hire: CPR/AED and First Aid

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.