Retention & Member Engagement Specialist

Grkroccenter; Omaha (NE); Hybrid; USD 25,000 - 28,000; Full time

Job summary

The Salvation Army Omaha Kroc Center seeks energetic, relationship‑oriented individuals for the Member & Guest Services Retention Specialist role. You will design and implement strategies to maximize membership retention, engage members, handle complaints, and promote programs with a customer‑first mindset.

This on‑site position emphasizes teamwork, data analysis, retention training, and accurate, confidential handling of member information, with pay ranging $18–$20 per hour and opportunities to

Qualifications

• 2 to 5 years of customer-facing experience preferred.
• Some college in related field preferred.
• English proficiency required; Spanish language skills helpful.

Responsibilities

• Analyze retention data and generate reports for strategy adjustments.
• Make outbound calls to improve customer connections.
• Develop annual retention plan with membership management.
• Coordinate retention programs with department heads.
• Train and supervise Members Services staff on retention tactics.
• Assist with membership sales and onboarding.

Skills

Communication skills

Public speaking

Customer service

Conflict resolution

Attention to detail

Education

Some college credits

Tools

Microsoft Office (Word, Excel, PowerPoint)

Payroll/timekeeping system

Job description

The Salvation Army Omaha Kroc Center seeks energetic, relationship‑oriented individuals for the Member & Guest Services Retention Specialist role. You will design and implement strategies to maximize membership retention, engage members, handle complaints, and promote programs with a customer‑first mindset.

This on‑site position emphasizes teamwork, data analysis, retention training, and accurate, confidential handling of member information, with pay ranging $18–$20 per hour and opportunities to