Member Experience & Donor Services Assistant

Frick; New York (NY); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Paid Holidays

Sick and Vacation time

Health Insurance

Retirement plan (403(b))

Wellness Programs

Transit benefits

Job summary

The Frick Collection in New York seeks an Individual Giving Assistant to support the donor relations team. You will serve as a primary contact for members by phone and email and assist with donor acknowledgement and stewardship processes.

You will help maintain up-to-date database records and provide administrative support for member events, including occasional evening and weekend activities. This full-time, non-exempt role offers competitive benefits.

Qualifications

• 1–2 years of experience in customer service, nonprofit, development, membership, or administrative roles.
• Strong customer service and communication skills, with a friendly and professional approach.
• Excellent organizational skills and attention to detail, with ability to manage multiple tasks.
• Familiarity with databases and Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Provide excellent customer service to members by phone and email about hours, membership, donations, events, and benefits.
• Listen to member feedback and work with the team to resolve issues.
• Manage membership and donor acknowledgement for Friends, Fellows and Annual Fund donors.
• Produce in-house acknowledgement letters and coordinate mailings.
• Maintain accurate donor and membership records with routine data updates.
• Provide administrative support to the team and assist with events.
• Support on-site member events, including some evenings and weekends.

Skills

Customer service

Nonprofit experience

Administrative support

Database familiarity

Microsoft Office

Job description

The Frick Collection in New York seeks an Individual Giving Assistant to support the donor relations team. You will serve as a primary contact for members by phone and email and assist with donor acknowledgement and stewardship processes.

You will help maintain up-to-date database records and provide administrative support for member events, including occasional evening and weekend activities. This full-time, non-exempt role offers competitive benefits.