Part-Time Membership Assistant

The Frick Collection; New York (NY); On-site; USD 26,000 - 37,000; Part time

Benefits offered by this job

Sick time

Paid Holidays

403(b) Retirement

Wellness programs

Employee discount

Job summary

The Frick Collection in New York seeks a Part-Time Membership Assistant to support the Individual Giving and Gifts Processing teams. You will answer the member phone line and email inbox and provide the highest level of customer service as an ambassador for The Frick Collection.

Work schedule is 21-28 hours per week, with shifts 10am–6pm, 3–4 days a week, including an unpaid lunch break. The assistant is expected to work on weekends and helps with membership sales, gift database maintenance,

Qualifications

• Experience supporting individual giving, membership, events, or donor and member communications.
• Excellent written, verbal, interpersonal, and customer service skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.

Responsibilities

• Sell memberships and answer questions about visiting logistics, digital membership cards, benefits, and registration for programs.
• Manage the database backend to clean up and prepare recurring gifts for processing.
• Assist with check-in for events.
• Conduct outreach to members and donors for processing questions and declined gifts.
• Process returned mail and maintain records in the database.

Skills

Membership experience

Donor communications

Events support

Customer service

Tools

CRM software

Job description

Description

Part-time, non-exempt, up to 28 hours/week

Compensation: $23 per hour

Background

Internationally recognized as a premier museum and research center, the Frick is known for its distinguished Old Master paintings and outstanding examples of European sculpture and decorative arts.

The collection originated with Henry Clay Frick (1849–1919), who bequeathed his home, paintings, sculptures, and decorative arts to the public for their enjoyment. The institution’s holdings—which encompass masterworks from the Renaissance through the nineteenth century—have grown over the decades, more than doubling in size since the opening of the museum in 1935. A critical component of the institution is the Frick Art Research Library, founded in 1920 by Helen Clay Frick, daughter of the museum’s founder. Recognized as one of the world’s top art history research centers, it has served students, scholars, and members of the public free of charge for generations.

The Frick has undergone a comprehensive renovation and was open in a temporary home, Frick Madison, from 2020 through early 2024, while renovations were underway at the mansion on 70th Street. In addition to special exhibition galleries and education spaces, we have added enhanced visitor amenities and accessible spaces. The Museum and Art Research Library reopened to the public in April 2025.

Workplace culture

At the Frick Collection, we pride ourselves on promoting an open and welcoming workplace culture that supports diversity and work-life balance. The Frick strives to provide our employees with competitive salaries and exceptional benefits in a beautiful and pleasant work setting, while offering an excellent opportunity to appreciate some of the world’s finest works of art.

The Frick Collection provides equal opportunity to all employees and applicants for employment without regard to personal characteristics such as race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or other characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Position Summary

The Part-Time Membership Assistant provides support for the Individual Giving and Gifts Processing teams. Reporting to the Assistant Manager of Individual Giving, the Assistant answers the members phone line and email inbox and provides the highest level of customer service as an ambassador for The Frick Collection.

The Assistant is generally scheduled to work 21-28 hours per week and may not exceed 28 hours per week. Shifts are from 10am-6pm, 3-4 days/week, including an unpaid lunch break. The Assistant is asked to work on the weekends.

Responsibilities

• Sell memberships and answer all questions from members about visiting logistics, when and how they will receive their digital membership cards, what benefits they receive, how to register for member and public programs, and more.
• Manage the database backend to ensure all annual and monthly recurring gifts are cleaned up and prepared for processing.
• Assist with check-in for events.
• Conduct outreach to members and donors for any processing questions, declined gifts, etc.
• Process returned mail and maintain the cleanliness of records in the database.

Requirements

The education and/or experience requirements listed below are representative of the knowledge, skill, and ability required to successfully perform the essential duties of this position.

• Experience supporting individual giving, membership, events, or donor and member communications.
• Excellent written, verbal, interpersonal, and customer service skills.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines in a fast-paced environment.

Physical Requirements

The candidate must be able to perform the essential functions of the position and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

• Physical requirements are comparable to most office roles.
• Ability to interact in-person with colleagues, vendors, and visitors.
• Use common office tools and machines (computer, phone).
• Ability to transport and operate equipment.
• Ability to traverse and navigate throughout the offices, building(s) in and out-doors, galleries, different levels of the building and storage areas to complete tasks (includes climbing steps, ladders, and scaffolding; lifting objects and containers up to 40 lbs.)

Benefits in Employment with the Frick Collection

• Sick time: part-time employees and interns accrue sick leave up to 56 hours/year in accordance with the New York City Earned Sick Time Act.
• Paid Holidays: part-time employees receive paid time-off when they would normally be scheduled to work on holidays the museum is closed to the public. These include New Year's Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Martin Luther King Day, Thanksgiving and Christmas Day.
• Retirement: The Frick supports all employees and interns in planning for retirement by offering participation in a Tax Deferred Savings Plan – 403(b).
• Wellness Programs at the Frick include an Employee Assistance Plan, a discount on Citi Bike memberships, and a discount on bike helmets.
• Meal and Museum Shop discount: When employees are working onsite, they may access a discount on food pickup or delivery through Seamless/Grubhub. All employees are eligible to receive a discount on Frick Museum Shop purchases.