Member Experience Desk Associate - Flexible Part-Time

Planet Fitness; Santa Fe (NM); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Competitive Salary & 401K plan

Health benefits

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in Santa Fe, NM is seeking a Front Desk Associate who greets members, handles payments, answers questions, and promotes our fitness offerings with a friendly, professional demeanor.

The position requires a high school diploma or equivalent and a minimum of 6 months of customer service experience, with rotating shifts. It offers competitive pay, a 401K plan, health benefits, paid time off, and a free Black Card membership.

Qualifications

• High school diploma or equivalent required.
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Skills

Customer service

Multitasking

Communication

Flexible schedule

Education

High School Diploma

Job description

Planet Fitness in Santa Fe, NM is seeking a Front Desk Associate who greets members, handles payments, answers questions, and promotes our fitness offerings with a friendly, professional demeanor.

The position requires a high school diploma or equivalent and a minimum of 6 months of customer service experience, with rotating shifts. It offers competitive pay, a 401K plan, health benefits, paid time off, and a free Black Card membership.