Member Experience Specialist — Front Desk, Flexible Hours, PTO

Planet Fitness; Killingly (CT); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

401K plan

Free Black Card membership

Job summary

Planet Fitness is seeking a Front Desk Associate to welcome members, answer questions, and provide top-tier service with a friendly and professional demeanor.

This role requires a minimum of 18 years old, a high school diploma or equivalent, and customer service experience in retail or fitness. Flexible hours, rotating shifts, and opportunities to promote gym products are offered alongside benefits.

Qualifications

• 18 years or older.
• High School Diploma or Equivalent required.
• Six months face-to-face customer service experience in a retail environment required or 1-year fitness experience preferred.

Responsibilities

• Greet and check-in members in a confident, professional, and friendly manner.
• Respond promptly to member needs and provide accurate information.
• Deliver gracious and efficient telephone service with knowledgeable assistance.
• Resolve customer concerns with strong communication and problem-solving skills.
• Maintain club cleanliness for up to 50% of the shift.
• Handle payments, give change, and issue receipts.
• Promote products and promotions to drive revenue.
• Answer questions about business procedures and policies in a clear, friendly manner.

Skills

Customer service

Multi-tasking

Problem solving

Self-starter

Flexible schedule

Education

High school diploma or equivalent

Job description

Planet Fitness is seeking a Front Desk Associate to welcome members, answer questions, and provide top-tier service with a friendly and professional demeanor.

This role requires a minimum of 18 years old, a high school diploma or equivalent, and customer service experience in retail or fitness. Flexible hours, rotating shifts, and opportunities to promote gym products are offered alongside benefits.