Member Experience Concierge - Wellness Club

The St. James; Bethesda (MD); On-site; USD 22,000 - 31,000; Part time

Job summary

The St. James is seeking a part-time Concierge for our Bethesda Performance Club, located in Bethesda, MD. This role focuses on delivering elevated hospitality to members and guests, managing messages, and coordinating deliveries to ensure a seamless guest experience.

The ideal candidate brings strong hospitality, customer service, and communication skills, plus reliability and computer literacy. Vaccination status may be required as part of safety protocols.

Qualifications

• Great hospitality, customer service and communication skills.
• Reliable, professional, computer literate, energetic, and friendly.
• Strong understanding of sales and customer service techniques.
• Excellent written and oral communication skills.
• Interested in health, fitness, and/or sports.
• Background check and vaccination status required.

Responsibilities

• Provide the highest level of customer service to members, prospective members, and guests.
• Professionally greet members, guests, and team members.
• Direct member and customer feedback or complaints to appropriate St. James manager, and follow-up on issues derived from those comments.
• Collaborate with the member experience Manager to order department supplies.
• Answer phones in a pleasant and friendly manner. Take messages and provide feedback on the phone as required.
• Update member accounts.
• Ability to work opening shift, evening shift, and work weekends if needed.
• Maintain an orderly work station area, including lobby and entrance ways.
• Supporting the safety of all members, guests, and team members.

Skills

Hospitality

Customer service

Communication

Phone etiquette

Sales basics

Job description

The St. James is seeking a part-time Concierge for our Bethesda Performance Club, located in Bethesda, MD. This role focuses on delivering elevated hospitality to members and guests, managing messages, and coordinating deliveries to ensure a seamless guest experience.

The ideal candidate brings strong hospitality, customer service, and communication skills, plus reliability and computer literacy. Vaccination status may be required as part of safety protocols.