Front Desk Concierge (Part-Time)

Stratton Amenities; Bethesda (MD); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Stratton Amenities in Bethesda, MD is seeking a part-time front desk concierge to welcome residents and guests with warmth and professionalism in our luxury high-rise. The role emphasizes hospitality, attentiveness, and a proactive attitude to meet resident needs in a fast-paced environment.

You will coordinate packages, reservations, transportation, and function as a friendly face for residents, vendors, and contractors.

Qualifications

• Two years of hospitality experience.
• Excellent verbal and written communication.
• Ability to listen and react quickly to residents’ requests.
• Maintain a neat, professional appearance.

Responsibilities

• Greet and direct residents and visitors.
• Exceed residents' and guests' expectations with anticipatory service.
• Cultivate relationships with residents, vendors and contractors.
• Accurately log guest packages and perform package inventory audits.
• Monitor lobby and surveillance for resident safety.
• Assist in scheduling amenities requests and related tasks.

Skills

Communication skills

Problem solving

Interpersonal skills

Organization

Confidentiality

Self-motivated

Professional grooming

Job description

Bethesda, United States | Posted on 09/22/2026

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.

We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise in Bethesda, MD. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.

We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments.

Shift: Part Time

Position Requirements

• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Takes pride and ownership in the position and property
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
• Have at least two year of hospitality experience
• Possess amazing interpersonal skills and exceptional guest service abilities
• Be organized, proactive, productive and self-motivated showing a positive attitude
• Maintain a neat and professionally well-groomed appearance
• Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities

• Greet and direct residents and visitors with a pleasant attitude
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
• Cultivate and retain cohesive relationships with residents, vendors and contractors
• Accurately log guest packages, ensure timely delivery and perform package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
• Ability to maintain confidentiality
• Must be able to work flexible schedules including nights, weekends and holidays

Experience Requirements:

• Experience in hospitality or upscale customer service or retail
• Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.