Luxury Front Desk Concierge — Guest Experience Pro

Stratton Amenities; Bethesda (MD); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Stratton Amenities in Bethesda, MD is seeking a part-time front desk concierge to welcome residents and guests with warmth and professionalism in our luxury high-rise. The role emphasizes hospitality, attentiveness, and a proactive attitude to meet resident needs in a fast-paced environment.

You will coordinate packages, reservations, transportation, and function as a friendly face for residents, vendors, and contractors.

Qualifications

• Two years of hospitality experience.
• Excellent verbal and written communication.
• Ability to listen and react quickly to residents’ requests.
• Maintain a neat, professional appearance.

Responsibilities

• Greet and direct residents and visitors.
• Exceed residents' and guests' expectations with anticipatory service.
• Cultivate relationships with residents, vendors and contractors.
• Accurately log guest packages and perform package inventory audits.
• Monitor lobby and surveillance for resident safety.
• Assist in scheduling amenities requests and related tasks.

Skills

Communication skills

Problem solving

Interpersonal skills

Organization

Confidentiality

Self-motivated

Professional grooming

Job description

Stratton Amenities in Bethesda, MD is seeking a part-time front desk concierge to welcome residents and guests with warmth and professionalism in our luxury high-rise. The role emphasizes hospitality, attentiveness, and a proactive attitude to meet resident needs in a fast-paced environment.

You will coordinate packages, reservations, transportation, and function as a friendly face for residents, vendors, and contractors.