Member Experience Concierge | Wellness Center

Riverside Nursing Center of Thomaston; Newport News (VA); On-site; USD 18,000 - 23,000; Full time

Job summary

Riverside Health System in Newport News, VA seeks a friendly receptionist to support the Wellness Center. Under the supervision of the Wellness Engagement Manager, you will handle member interactions, registrations, and inquiries with a focus on accuracy and courtesy.

You will greet guests, manage program registrations, maintain membership records, and balance transactions at shift end, ensuring all information is up to date and readily available for staff and members.

Qualifications

• High School Diploma or GED preferred.
• 1 year Hospitality or related (Preferred).
• AED certification within 30 Days (Required)

Responsibilities

• Handles all incoming telephone calls and transfers to the appropriate person, takes messages as needed.
• Responsible for membership information and provides/collects membership paperwork. Handles registration of all programs (massage, swim lessons, summer/winter camp, tennis, group exercise, etc.)
• Greets and checks in all members and guests as they enter and exit the facility and verifies memberships.
• Maintains knowledge of all programs and special event offerings at the wellness center to provide accurate information on classes and programs.
• Balances the cash drawer at the end of each shift and completes relevant documentation.

Education

High School Diploma or GED

Job description

Riverside Health System in Newport News, VA seeks a friendly receptionist to support the Wellness Center. Under the supervision of the Wellness Engagement Manager, you will handle member interactions, registrations, and inquiries with a focus on accuracy and courtesy.

You will greet guests, manage program registrations, maintain membership records, and balance transactions at shift end, ensuring all information is up to date and readily available for staff and members.