Member Experience Coordinator

Riverside Health; United States; On-site; USD 18,000 - 23,000; Full time

Job summary

Riverside Health is seeking a front desk associate at our wellness center in Newport News, VA. This role handles incoming calls, memberships, and registrations for programs such as massage, swim lessons, camps and group classes. You will greet members and guests, verify memberships, and support program information.

Qualifications include a High School Diploma or GED and 1 year in hospitality or a related field. AED certification within 30 days is required.

Qualifications

• Customer service mindset with ability to communicate clearly.
• Experience handling phone inquiries and directing calls.
• Cash handling and basic transaction duties as part of front desk responsibilities.

Responsibilities

• Answer incoming calls and transfer to the appropriate person.
• Provide/collect membership paperwork and registrations for programs.
• Check in members and guests, verify memberships, and greet visitors.
• Maintain knowledge of programs and events and assist with information.
• Balance cash drawer and complete end-of-shift documentation.

Skills

Customer service

Telephone support

Cash handling

Education

High School Diploma or GED

Job description

Riverside Health is seeking a front desk associate at our wellness center in Newport News, VA. This role handles incoming calls, memberships, and registrations for programs such as massage, swim lessons, camps and group classes. You will greet members and guests, verify memberships, and support program information.

Qualifications include a High School Diploma or GED and 1 year in hospitality or a related field. AED certification within 30 days is required.