Member Services Assistant

101 Riverside Hospital, Inc.; United States; On-site; USD 18,000 - 23,000; Full time

Job summary

Riverside Health is seeking a front desk associate at our wellness center in Newport News, VA. This role handles incoming calls, memberships, and registrations for programs such as massage, swim lessons, camps and group classes. You will greet members and guests, verify memberships, and support program information.

Qualifications include a High School Diploma or GED and 1 year in hospitality or a related field. AED certification within 30 days is required.

Qualifications

• Customer service mindset with ability to communicate clearly.
• Experience handling phone inquiries and directing calls.
• Cash handling and basic transaction duties as part of front desk responsibilities.

Responsibilities

• Answer incoming calls and transfer to the appropriate person.
• Provide/collect membership paperwork and registrations for programs.
• Check in members and guests, verify memberships, and greet visitors.
• Maintain knowledge of programs and events and assist with information.
• Balance cash drawer and complete end-of-shift documentation.

Skills

Customer service

Telephone support

Cash handling

Education

High School Diploma or GED

Job description

Newport News, Virginia Hiring Range $12.80 - $16.63/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview Works well under the direct supervision of the Wellness Engagement Manager as assigned. Projects a friendly and positive attitude in a professional manner with all members and guests, in person and on the phone. Holds themselves and others accountable for delivering the best service possible by cross checking and keeping up to date with all vital information on programs and activities within the center.

What you will do

• Handles all incoming telephone calls and transfers to the appropriate person, takes messages as needed.
• Responsible for membership information and provides/collects membership paperwork.
• Handles registration of all programs (massage, swim lessons, summer/winter camp, tennis, group exercise, etc.)
• Greets and checks in all members and guests as they enter and exit the facility and verifies memberships.
• Maintains knowledge of all programs and special event offerings at the wellness center to provide accurate information on classes and programs.
• Balances the cash drawer at the end of each shift and completes relevant documentation.

• Education: High School Diploma or GED, (Preferred)
• Experience: 1 year Hospitality or related (Preferred)
• Licenses and Certifications: Certified Auto External Defibrillator (AED) - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) within 30 Days(Required)

If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities. Unfortunately, job scams are on the rise across the country, and we want to help you feel confident in knowing what is — and is not — part of our hiring process. Learn more about how to recognize a legitimate Riverside job opportunity and what to do if you suspect a scam by visiting this site.