Member Services Assistant

Riverside Health; Newport News (VA); On-site; USD 18,000 - 23,000; Part time

Job summary

Riverside Wellness Center in Newport News, VA is seeking a Part-time Member Services Assistant to greet members, handle program registrations, and manage memberships. The role involves cash handling and providing excellent customer service in person and on the phone.

The ideal candidate has a High School Diploma or GED and some hospitality experience. AED certification within 30 days is required. This is a part-time position at Riverside Wellness Center - Peninsula.

Qualifications

• High School Diploma or GED (Preferred).
• 1 year Hospitality or related (Preferred).
• Certified AED within 30 Days (Required).

Responsibilities

• Handles all incoming telephone calls and transfers to the appropriate person; takes messages as needed.
• Provides/collects membership paperwork and handles registration of programs.
• Greets and checks in all members and guests as they enter and exit the facility and verifies memberships.

Skills

Customer service

Phone etiquette

Cash handling

Education

High School Diploma or GED

Job description

Member Services Assistant# Careers## Member Services AssistantApply: Riverside Wellness Center - Peninsula - Newport News, Virginia: Part time: Posted Today: 2026-038685Newport News, Virginia**Hiring Range**$12.80 - $16.63/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. **Overview** Works well under the direct supervision of the Wellness Engagement Manager as assigned. Projects a friendly and positive attitude in a professional manner with all members and guests, in person and on the phone. Holds themselves and others accountable for delivering the best service possible by cross checking and keeping up to date with all vital information on programs and activities within the center. **What you will do** * Handles all incoming telephone calls and transfers to the appropriate person, takes messages as needed.* Responsible for membership information and provides/collects membership paperwork. Handles registration of all programs (massage, swim lessons, summer/winter camp, tennis, group exercise, etc.)* Greets and checks in all members and guests as they enter and exit the facility and verifies memberships.* Maintains knowledge of all programs and special event offerings at the wellness center to provide accurate information on classes and programs.* Balances the cash drawer at the end of each shift and completes relevant documentation. **Qualifications** **Education** * High School Diploma or GED, (Preferred) **Experience** * 1 year Hospitality or related (Preferred) **Licenses and Certifications** * Certified Auto External Defibrillator (AED) - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) within 30 Days(Required)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.