Member Services Assistant

Riverside Hospital; Newport News (VA); On-site; USD 18,000 - 23,000; Full time

Job summary

Riverside Hospital in Newport News, VA, seeks a friendly front-desk receptionist for its wellness center. You will handle incoming calls, manage member registrations for programs, check in members, verify memberships, and provide up-to-date information on classes and events.

Responsibilities include cash handling at the end of shifts and maintaining accurate documentation. A high school diploma or GED is required; AED certification must be obtained within 30 days of hire.

Qualifications

• High School Diploma or GED required (preferred).
• AED certification required within 30 days of hire.

Responsibilities

• Handles all incoming phone calls and routes to the appropriate person; takes messages as needed.
• Registers members for programs (massage, swim lessons, camps, tennis, group exercise) and processes membership paperwork.
• Greets and checks in members and guests and verifies memberships.
• Maintains knowledge of wellness center programs and events to provide accurate information.
• Balances cash drawer at end of shift and completes relevant documentation.

Education

High School Diploma or GED

Job description

Newport News, Virginia

Hiring Range

$12.80 - $16.63/Hourly

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Works well under the direct supervision of the Wellness Engagement Manager as assigned. Projects a friendly and positive attitude in a professional manner with all members and guests, in person and on the phone. Holds themselves and others accountable for delivering the best service possible by cross checking and keeping up to date with all vital information on programs and activities within the center.

What you will do

• Handles all incoming telephone calls and transfers to the appropriate person, takes messages as needed.
• Responsible for membership information and provides/collects membership paperwork. Handles registration of all programs (massage, swim lessons, summer/winter camp, tennis, group exercise, etc.).
• Greets and checks in all members and guests as they enter and exit the facility and verifies memberships.
• Maintains knowledge of all programs and special event offerings at the wellness center to provide accurate information on classes and programs.
• Balances the cash drawer at the end of each shift and completes relevant documentation.

Qualifications

Education

High School Diploma or GED, (Preferred)

Experience

1 year Hospitality or related (Preferred)

Licenses and Certifications

Certified Auto External Defibrillator (AED) - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) within 30 Days(Required)