Member Experience Concierge – Retail Car Service

Flexcar; Northern (KY); Hybrid; USD 50,000 - 54,000; Full time

Benefits offered by this job

80 hours PTO first year

Medical, Dental, Vision day one

Employee discount on Flexcar products

401(k) with company match

Job summary

Flexcar is seeking a Customer Service Associate at our Chestnut Hill Mall store to welcome walk-in customers, explain Flexcar products, and assist with vehicle pickups and returns. This fast-paced role fits candidates with retail or sales floor experience who enjoy engaging customers and delivering great service.

You'll work onsite, be on your feet, and coordinate with care and operations teams to ensure smooth visits. Weekend availability is required, and benefits start day one.

Qualifications

• 3–5 years in a customer facing role (retail/service)
• 21+ years old with a valid driver's license and acceptable driving record
• Willing to operate vehicles in varied weather and hours, including evenings/weekends/holidays
• Excellent interpersonal and communication abilities; strong listening skills
• Able to multitask in a fast-paced environment and maintain attention to detail
• Proficient with computer systems and learning new software quickly
• Maintain and track support cases; escalate as needed with internal teams

Responsibilities

• Serve as a Flexcar product expert for visitors and clearly explain how Flexcar works
• Welcome and educate walk-in visitors about Flexcar’s offerings and value proposition
• Identify opportunities to improve customer service and contribute to store initiatives
• Resolve vehicle or order issues with empathy and clear communication
• Assist members with ordering, picking up, and returning vehicles; ensure quality standards
• Coordinate with Marketing and Voice of the Customer teams to share real-time feedback
• Perform pre-delivery checks and post-use inspections to ensure vehicle readiness
• Coordinate with operations hub for vehicle logistics and appointment readiness
• Maintain accurate member records using company systems
• Stay informed on services and processes to assist members effectively
• Take on additional duties as assigned by management

Skills

Customer service

Retail experience

Communication skills

Driving

Multitasking

Computer skills

Problem solving

Ownership mindset

Job description

Flexcar is seeking a Customer Service Associate at our Chestnut Hill Mall store to welcome walk-in customers, explain Flexcar products, and assist with vehicle pickups and returns. This fast-paced role fits candidates with retail or sales floor experience who enjoy engaging customers and delivering great service.

You'll work onsite, be on your feet, and coordinate with care and operations teams to ensure smooth visits. Weekend availability is required, and benefits start day one.