Member Concierge

Flexcar; Houston (TX); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

80 hours PTO first year

401(k) match from day one

Healthcare benefits day one

Employee discount on Flexcar products

Weekly pay

Job summary

Flexcar in Houston, TX is seeking a Member Concierge to provide exceptional service before, during, and after subscription. You will assist with ordering, pickup, delivery, and returns, and you will perform driving and vehicle preparation in a fast-paced environment.

You will greet members, communicate via phone, chat, email, and in person, troubleshoot issues, and escalate as needed. The role includes significant driving and hands-on vehicle prep, with weekly pay and benefits from day one.

Qualifications

• 1–2 years of customer service experience preferred.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and learning new systems.
• Strong problem-solving and decision-making skills.
• Must be at least 21 years of age.
• Valid U.S. driver’s license with acceptable driving record.

Responsibilities

• Provide high-quality support throughout the member lifecycle—from ordering and pickup to delivery, driving, and return.
• Communicate with members via phone, chat, email, and in person.
• Greet members professionally and create a welcoming environment.
• Troubleshoot order or vehicle-related concerns.
• Escalate complex issues following established procedures.
• Ensure timely follow-up and case resolution.
• Conduct vehicle inspections and ensure vehicles meet Flexcar quality standards.
• Perform light cleaning and preparation prior to delivery.
• Drive vehicles for delivery and repositioning purposes (up to approximately 90% of work time, depending on business needs).
• Utilize company systems to document interactions and track cases.
• Maintain accurate records and compliance with company procedures.
• Support local operational workflows as assigned.
• Partner with Customer Care, Operations, Product, and Engineering teams to resolve member concerns.
• Identify opportunities to improve service processes.
• Perform other duties as assigned in support of market operations.

Skills

Customer service

Interpersonal skills

Multitasking

Computer literacy

Problem solving

Valid U.S. driver’s license

Job description

Job Title: Member Concierge

Location:Houston, TX

Employment Type: Full-Time

Classification: Non-Exempt (Hourly, Overtime Eligible)

Compensation: $22,50 per hour + Full Benefits Day One

About Flexcar

Flexcar is reimagining car ownership by offering a flexible, all-inclusive monthly subscription that covers insurance, maintenance, registration, and more. We are growing rapidly and committed to delivering a convenient and affordable alternative to traditional car ownership.

Position Overview

As a Member Concierge, you play a vital role in delivering an exceptional experience for Flexcar members. You will support members before, during, and after their subscription, ensuring each interaction—whether in person, by phone, or digitally is seamless and positive.

This role includes significant driving responsibilities and hands-on vehicle preparation in a fast-paced, operational environment.

Key Responsibilities

Member Experience & Service

• Provide high-quality support throughout the member lifecycle—from ordering and pickup to delivery, driving, and return.
• Communicate with members via phone, chat, email, and in person.
• Greet members professionally and create a welcoming environment.

Issue Resolution

• Troubleshoot order or vehicle-related concerns.
• Escalate complex issues following established procedures.
• Ensure timely follow-up and case resolution.

Vehicle Preparation & Delivery

• Conduct vehicle inspections and ensure vehicles meet Flexcar quality standards.
• Perform light cleaning and preparation prior to delivery.
• Drive vehicles for delivery and repositioning purposes (up to approximately 90% of work time, depending on business needs).

Operations & Technology

• Utilize company systems to document interactions and track cases.
• Maintain accurate records and compliance with company procedures.
• Support local operational workflows as assigned.

Cross-Functional Collaboration

• Partner with Customer Care, Operations, Product, and Engineering teams to resolve member concerns.
• Identify opportunities to improve service processes.

Additional Duties

• Perform other duties as assigned in support of market operations.

Qualifications

• 1–2 years of customer service experience (preferred)
• Strong interpersonal and communication skills
• Ability to multitask in a fast-paced environment
• Comfortable using computers and learning new systems
• Strong problem-solving and decision-making skills
• Must be at least 21 years of age
• Valid U.S. driver’s license with an acceptable driving record (per company standards)
• Ability to work evenings, weekends, and holidays as business needs require
• Ability to operate vehicles and work outdoors in varying weather conditions

Physical Requirements

• Ability to sit, stand, and walk for extended periods
• Ability to lift and carry up to 25 pounds
• Ability to enter and exit vehicles repeatedly throughout the shift
• Ability to safely operate motor vehicles in compliance with company policy

What tops of the tank

• Rest & Relax! Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and 40 hours of Sick time.
• Save for Your Future! 401(k) with company match from day one of hire
• Benefits: Excellent, low-cost healthcare coverage including: medical, dental, vision, eligibility day one
• Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee
• Weekly Pay
• and other amazing perks!

*Actual compensation will vary depending ongeographic location, job-related knowledge, skills, experience, and market conditions.

Equal Employment Opportunity

Flexcar is an Equal Opportunity Employer. Employment decisions are made without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status, or any other characteristic protected by federal, California, or local law.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.