Storefront Customer Experience Associate — Weekend Shift

Flexcar; Massachusetts; On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

PTO 80–120 hours first year

Benefits from day one (medical, dental

401(k) with company match

Job summary

Flexcar is hiring a Customer Service Associate onsite at the Chestnut Hill Mall storefront. You will be the first point of contact for in-person customers, assist with vehicle pickups/returns, and provide a welcoming, high‑quality experience.

The role suits individuals with 3–5 years in customer-facing roles and a passion for service. You’ll work in a fast-paced retail setting, engaging customers and collaborating with teams to resolve issues and improve operations.

Qualifications

• 3–5 years in a customer-facing role (retail or service).
• Must be 21 years or older with a valid driver's license and clean driving record.
• Willingness to operate vehicles and work in all weather, including evenings/weekends/holidays.

Responsibilities

• Serve as a Flexcar product expert for visitors, communicating how Flexcar works to first-time/frequent customers.
• Welcome and educate walk-in visitors about Flexcar’s offerings and value proposition.
• Identify opportunities to improve customer service and contribute to local store initiatives.
• Resolve order or vehicle-related issues with empathy and clear communication, escalating when needed.
• Support members with ordering, pickup, and return of vehicles and ensure vehicle readiness and cleanliness.
• Coordinate with Marketing and Voice of the Customer teams to share insights and feedback.
• Perform pre-delivery cleaning and inspections, ensuring vehicles meet quality standards.
• Work with the main hub to manage vehicle logistics and appointment readiness.
• Utilize company systems to manage member accounts and communications.
• Stay updated on services and processes to assist members effectively.

Skills

Customer service

Retail experience

Communication skills

Multitasking

Attention to detail

Tools

CRM software

Job description

Flexcar is hiring a Customer Service Associate onsite at the Chestnut Hill Mall storefront. You will be the first point of contact for in-person customers, assist with vehicle pickups/returns, and provide a welcoming, high‑quality experience.

The role suits individuals with 3–5 years in customer-facing roles and a passion for service. You’ll work in a fast-paced retail setting, engaging customers and collaborating with teams to resolve issues and improve operations.