Member Concierge - Drive, Prep & Deliver Exceptional Service

Flexcar; Houston (TX); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

80 hours PTO first year

401(k) match from day one

Healthcare benefits day one

Employee discount on Flexcar products

Weekly pay

Job summary

Flexcar in Houston, TX is seeking a Member Concierge to provide exceptional service before, during, and after subscription. You will assist with ordering, pickup, delivery, and returns, and you will perform driving and vehicle preparation in a fast-paced environment.

You will greet members, communicate via phone, chat, email, and in person, troubleshoot issues, and escalate as needed. The role includes significant driving and hands-on vehicle prep, with weekly pay and benefits from day one.

Qualifications

• 1–2 years of customer service experience preferred.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and learning new systems.
• Strong problem-solving and decision-making skills.
• Must be at least 21 years of age.
• Valid U.S. driver’s license with acceptable driving record.

Responsibilities

• Provide high-quality support throughout the member lifecycle—from ordering and pickup to delivery, driving, and return.
• Communicate with members via phone, chat, email, and in person.
• Greet members professionally and create a welcoming environment.
• Troubleshoot order or vehicle-related concerns.
• Escalate complex issues following established procedures.
• Ensure timely follow-up and case resolution.
• Conduct vehicle inspections and ensure vehicles meet Flexcar quality standards.
• Perform light cleaning and preparation prior to delivery.
• Drive vehicles for delivery and repositioning purposes (up to approximately 90% of work time, depending on business needs).
• Utilize company systems to document interactions and track cases.
• Maintain accurate records and compliance with company procedures.
• Support local operational workflows as assigned.
• Partner with Customer Care, Operations, Product, and Engineering teams to resolve member concerns.
• Identify opportunities to improve service processes.
• Perform other duties as assigned in support of market operations.

Skills

Customer service

Interpersonal skills

Multitasking

Computer literacy

Problem solving

Valid U.S. driver’s license

Job description

Flexcar in Houston, TX is seeking a Member Concierge to provide exceptional service before, during, and after subscription. You will assist with ordering, pickup, delivery, and returns, and you will perform driving and vehicle preparation in a fast-paced environment.

You will greet members, communicate via phone, chat, email, and in person, troubleshoot issues, and escalate as needed. The role includes significant driving and hands-on vehicle prep, with weekly pay and benefits from day one.