Member Concierge: Elite Service with PTO & 401(k)

goflexcar; Auburn (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Rest & Relax! PTO (60 hours first year

401(k) with company match

Paid family leave

Discounted employee rate on Flexcar

Job summary

Flexcar is seeking a Member Concierge in Auburn, MA, to ensure seamless member experiences from order placement through return. You will deliver exceptional service, resolve issues quickly, and maintain high standards of quality.

The role emphasizes cross-functional collaboration, ongoing learning of Flexcar’s services, and proactive communication with members. You may drive up to 25% of the time, and compensation is $24/hr.

Qualifications

• 1-2 years in a customer service role.
• Excellent communication and interpersonal skills.
• Proficiency with computers and learning new software systems.

Responsibilities

• Provide exceptional service for members during pickup, delivery, and return.
• Identify and resolve member concerns promptly to maintain high satisfaction.
• Conduct quality checks on vehicles prior to delivery.
• Use Flexcar systems to track orders and update members in real time.
• Develop in-depth knowledge of Flexcar’s services and offerings.

Skills

Customer service

Communication

Problem solving

Tech-savvy

Multitasking

Adaptability

Attention to detail

Listening skills

Case management

Collaboration

Delivery

Tools

CRM software

Microsoft Office

Delivery software

Job description

Flexcar is seeking a Member Concierge in Auburn, MA, to ensure seamless member experiences from order placement through return. You will deliver exceptional service, resolve issues quickly, and maintain high standards of quality.

The role emphasizes cross-functional collaboration, ongoing learning of Flexcar’s services, and proactive communication with members. You may drive up to 25% of the time, and compensation is $24/hr.