Member Experience & Concierge Manager

Quail-West-Foundation-Inc; Naples (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Quail West Golf & Country Club in Naples, FL is seeking a polished Member Services Manager to lead membership experiences, coordinate lifestyle programs, and oversee Concierge operations. This role supports the Membership team in delivering exceptional service and creating memorable member encounters.

The position emphasizes hospitality, relationship-building, organization, and attention to detail, with responsibilities ranging from member tours to event coordination and data management in

Qualifications

• High school diploma required; hospitality administration experience preferred.
• Active Florida Notary Public Commission is required.
• Ability to work Tuesday–Saturday during peak season (Oct–May).

Responsibilities

• Serve as a welcoming, professional point of contact for members and prospective members.
• Build relationships with members by anticipating needs and providing personalized service.
• Conduct Club tours for prospective members and showcase amenities.
• Assist members with questions, requests, and Club-related needs.
• Maintain understanding of Club amenities, events, policies, and procedures.

Skills

Hospitality

Relationship building

Organizational skills

Attention to detail

Professionalism

Communication

Education

High school diploma

Tools

Jonas Club Management System

Microsoft Office

Job description

Quail West Golf & Country Club in Naples, FL is seeking a polished Member Services Manager to lead membership experiences, coordinate lifestyle programs, and oversee Concierge operations. This role supports the Membership team in delivering exceptional service and creating memorable member encounters.

The position emphasizes hospitality, relationship-building, organization, and attention to detail, with responsibilities ranging from member tours to event coordination and data management in