Luxury Club Member Experience Manager

Quail West; Naples (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Quail West Golf & Country Club in Naples, FL is seeking a polished Member Services Manager to join our Membership team. You will help create exceptional member experiences, support membership operations, and coordinate lifestyle programs.

This full-time, salaried role requires hospitality leadership, superb organizational skills, and a client-focused approach. Notary and experience with Jonas or ClubEssential are highly desired.

Qualifications

• 2+ years hospitality administration experience preferred
• Active Florida Notary Public Commission required
• Proficiency with Microsoft Office and club management systems
• Experience welcoming and assisting members and guests in a luxury club environment
• Ability to coordinate events, lifestyle programs, and member services with professionalism

Responsibilities

• Create an exceptional member experience and serve as a main contact for members and prospective members
• Provide administrative support to Membership and Lifestyle Director; maintain member records
• Conduct Club tours and assist with member documentation and notary services as needed
• Coordinate lifestyle programs and events; assist with on-site support during activities
• Oversee Concierge operations and lead the Concierge team to maintain high hospitality standards

Skills

Hospitality mindset

Relationship building

Organizational skills

Communication skills

MS Office proficiency

Jonas/ClubEssential experience

Education

High School diploma

Florida Notary Public Commission

Tools

Microsoft Office

Jonas

ClubEssential

Job description

Quail West Golf & Country Club in Naples, FL is seeking a polished Member Services Manager to join our Membership team. You will help create exceptional member experiences, support membership operations, and coordinate lifestyle programs.

This full-time, salaried role requires hospitality leadership, superb organizational skills, and a client-focused approach. Notary and experience with Jonas or ClubEssential are highly desired.