Member Experience Concierge II – Guest Engagement

Life Time Inc.; Brea (CA); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on products and services

401(k) with match

Training and professional development

Paid sick leave per law

Job summary

Life Time Inc. is seeking a Membership Concierge II in California to serve as the first point of contact for members and guests, handling inquiries, sign-ups and account maintenance with a focus on outstanding service.

You will educate guests on programs, events, and policies while driving engagement and retention. The role requires strong communication, a friendly demeanor, and the ability to multitask in a fast-paced resort environment.

Qualifications

• High School graduate or equivalent.
• Minimum of 1-2 years of experience in customer service or sales.
• Complete Retention Specialist Certification within 60 days of hire.
• Bachelor's Degree in Hospitality preferred.
• Excellent communication and service recovery skills.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Regularly demonstrates hospitality mindset to build relationships and create extraordinary experiences.
• Receives inbound calls and outbound outreach to support engagement and acquisition.
• Educates members on club programming, events, pricing, and policies.
• Assists members with account maintenance, changes and transactions including payments for programs, services, and products.
• Serves as a key contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns.

Skills

Customer service

Communication

Multi-tasking

Hospitality mindset

Education

High School diploma

Retention Specialist Certification

Bachelor's Degree in Hospitality

Job description

Life Time Inc. is seeking a Membership Concierge II in California to serve as the first point of contact for members and guests, handling inquiries, sign-ups and account maintenance with a focus on outstanding service.

You will educate guests on programs, events, and policies while driving engagement and retention. The role requires strong communication, a friendly demeanor, and the ability to multitask in a fast-paced resort environment.