Membership Concierge: Guest Experience & Retention

Life Time Inc.; Frontenac (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Life Time Inc. is seeking a Membership Concierge II to act as the first contact for members and guests, delivering exceptional service and hospitality. You will manage accounts, assist with memberships, and help educate guests on club programming, events, and policies to maximize engagement and satisfaction.

You will handle inbound calls, outreach, and transactional support while maintaining a positive, energetic presence in a fast-paced resort environment.

Qualifications

• Multitask effectively while delivering high-quality customer service.
• Stand for extended periods and maintain a friendly, outgoing demeanor.
• Strong verbal communication and service recovery skills.
• Commitment to hospitality and guest satisfaction.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships and create extraordinary experiences.
• Receives inbound calls and conducts outbound outreach to support engagement and acquisition.
• Educates members on club programming, events, pricing, and policies.
• Assists with account maintenance, processing member needs, and payments for services or products.
• Serves as a key contact for new membership sales and member retention.
• Engages in problem solving and service recovery for member questions and concerns.

Skills

Multi-tasking

Customer service

Verbal communication

Service recovery

Education

High School diploma

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. is seeking a Membership Concierge II to act as the first contact for members and guests, delivering exceptional service and hospitality. You will manage accounts, assist with memberships, and help educate guests on club programming, events, and policies to maximize engagement and satisfaction.

You will handle inbound calls, outreach, and transactional support while maintaining a positive, energetic presence in a fast-paced resort environment.