Membership Concierge II — Guest Experience & Retention

Life Time Inc.; Tempe (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Life Time Inc. in Tempe, AZ seeks a Membership Concierge II to manage member accounts, deliver service, and drive engagement. You will progress through hospitality certification levels and craft a personal succession plan aligned with professional goals.

As a primary contact for members, you’ll handle inquiries, educate on programming and pricing, assist with transactions, and support new memberships and retention initiatives, all while maintaining a guest-centered hospitality mindset.

Qualifications

• Must handle multiple tasks while delivering high-quality customer service.
• Able to recover from issues and maintain a positive guest experience.
• Strong verbal communication to inform members of offerings and policies.
• Comfortable working in a fast-paced hospitality environment.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Builds relationships with members and guests to create extraordinary experiences.
• Receives inbound calls and conducts outbound outreach to engage members.
• Educates members about club programming, events, pricing, and policies.
• Assists with account maintenance and processing member requests and payments.
• Serves as a contact for new membership sales and retention interactions.
• Performs problem solving and service recovery using available tools.

Skills

Customer service

Multi-tasking

Verbal communication

Service recovery

Education

High School diploma

Job description

Life Time Inc. in Tempe, AZ seeks a Membership Concierge II to manage member accounts, deliver service, and drive engagement. You will progress through hospitality certification levels and craft a personal succession plan aligned with professional goals.

As a primary contact for members, you’ll handle inquiries, educate on programming and pricing, assist with transactions, and support new memberships and retention initiatives, all while maintaining a guest-centered hospitality mindset.