Member Experience Concierge II

Life Time Inc.; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Life Time Inc. in Dallas is seeking a Membership Concierge II to serve as the front-line contact for members and guests, delivering exceptional hospitality and advising on club programming, events, and pricing. You will support member accounts, process transactions, and contribute to retention efforts.

The role emphasizes strong communication, multitasking, and the ability to thrive in a fast-paced environment while delivering memorable guest experiences.

Qualifications

• Must multitask while delivering high-quality customer service.
• Strong verbal communication and service-recovery skills.
• Able to work in a fast-paced environment and remain friendly.
• Must stand for extended periods as needed.

Responsibilities

• Serve as first point of contact for members and guests entering the resort.
• Build relationships and create extraordinary experiences with members.
• Handle inbound calls and outbound outreach to engage members.
• Educate members on programs, events, pricing, and policies.
• Assist with account maintenance and processing member transactions.
• Support new membership sales and member retention interactions.
• Engage in problem solving and service recovery using available tools.

Skills

Multitasking

Customer service

Service recovery

Verbal communication

Education

High School graduate or equivalent

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. in Dallas is seeking a Membership Concierge II to serve as the front-line contact for members and guests, delivering exceptional hospitality and advising on club programming, events, and pricing. You will support member accounts, process transactions, and contribute to retention efforts.

The role emphasizes strong communication, multitasking, and the ability to thrive in a fast-paced environment while delivering memorable guest experiences.