Member Experience Concierge — Hospitality & Retention

Life Time, Inc.; Upper Arlington (OH); Presencial; USD 21 000 - 26 000; Tempo integral

Resumo da oferta

Life Time, Inc. in Upper Arlington, OH is seeking a Membership Concierge II to handle member engagement, account maintenance, and programming insights. The role emphasizes delivering hospitality and building lasting relationships with members and guests.

You will educate on programming, assist with memberships and payments, support new sales and retention, and handle service recovery with available tools in a fast-paced resort setting.

Qualificações

• 1–2 years of customer service or sales experience.
• High school diploma or equivalent.
• Retention Specialist Certification within 60 days of hire; strong communication skills.

Responsabilidades

• Serves as the first point of contact for members and guests entering the resort.
• Builds relationships with members and guests, creating extraordinary experiences.
• Receives inbound calls and conducts outbound outreach to support engagement and acquisition.
• Educates members about club programming, events, pricing, and policies.
• Assists members with account maintenance, processing needs, changes and transactions including program, service, and product payments.
• Serves as a key contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery using available tools and resources.

Conhecimentos

Customer service

Verbal communication

Multi-tasking

Formação académica

High School graduate or equivalent

Descrição da oferta de emprego

Life Time, Inc. in Upper Arlington, OH is seeking a Membership Concierge II to handle member engagement, account maintenance, and programming insights. The role emphasizes delivering hospitality and building lasting relationships with members and guests.

You will educate on programming, assist with memberships and payments, support new sales and retention, and handle service recovery with available tools in a fast-paced resort setting.